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Our goal is to provide excellent customer service, so if at any time you have questions about our policies or products, please email!
We are experiencing long delay times (6+ months in some cases) in receiving Gloriana threads. We've added a new product option for Chatelaine Designs called "Thread Pack - No Glorianas." This will provide you with all threads other than Glorianas, so please be aware that you'll need to make substitutions or source those elsewhere. If you order the full Thread Pack, expect a significant delay.